Partner with Design and Client Services leadership to evaluate the team’s work against project objectives, suggest refinements and select recommendation Partner with Design and Client Services leadership to develop strategic verbal concepts and creative solutions that meet project objectives and are engaging, compelling and proprietary Maintain creative vision and preserve the brand’s strategic and verbal assets You’re not a one-person show – delegate, set priorities and oversee a team delivering on client expectations Problem solving and handling last minute requests and queriesĪny other task that may be required and assigned by the department manager that are appropriate and in line with the position Work with Broadcast Tech dept on any system errors that occur during delivery to resolve issuesĪdvise regional on air contacts on solutions to issues flagged up by ingestĬommunicate the status of material to presentation schedulers and transmission and other relevant personnel within the businessĬommunicate and liaise with a number of key contacts within the business and beyondīe responsible for updating tech specs and operating procedures appropriate to the team Work with 3rd party commercial delivery platforms to ensure that copy is or will be provided prior to transmissionīe responsible for ensuring that the electronically delivered materials have successfully arrived at the ingest library. Track, log and deliver to ingest library, all shortform material intended for transmission Provide front line support, dealing with missing material or material found to be problematic on arrival at DNE London, or after Ingest Work with On Air Promotions, Media Planning and Inventory management to ensure that all shortform material required for transmission is delivered and correctly assigned in a timely manner Strong interpersonal, collaboration and negotiating skillsĪbility to prioritize and manage multiple projects and meet deadlinesĮxperience in the financial services industry strongly preferred Knowledge of the mortgage business, or the ability to learn it fast Strong communications leadership and strategy skillsĪbility to work with business partners and Marketing team colleagues to distill and simplify complex topics for customers (ability to translate to plain language) High degree of understanding of the creative process and proven ability to contribute to ongoing process improvementĮxceptional writing and editing skills, and attention to detailĪt least seven years of progressive writing experience at an agency or large corporationĪt least 3 years of experience writing customer communications (operational in nature), direct mail, email, web and collateral copyĮxperience working from a creative brief to create copy for a new creative pieceĪt least 3 years of experience managing two or more direct reports Solution-oriented with ability to lead, influence and develop strong partnerships in a complex organization Proven track record managing people and projects in a creative environment Write solid copy quickly within a rapidly changing, highly regulated environment Participate in project kickoffs, status meetings, and creative reviews, to stay close the creative process and ensure adherence to timelines Write and ensure adherence to the One Chase Voice style, and contribute to the ongoing evolution of our voice, style and cross-organizational standards On occasion, partner with external agencies to supplement the work of the creative services team, and oversee content developed in support of campaign objectives Provide strategic thought leadership to business partners, program and project managers to lend marketing expertise that enhances the development of marketing campaigns in the early stages Work closely with customer communication writing team lead to balance resource needs within the team and support high priority work requirements across the full team Review/edit the content produced by writers to ensure it meets the objectives of the creative brief own and contribute to writing projects as needed to support the current workflow Think strategically about how the information fits into the overall customer experience and marketing/communications framework Work closely with copywriters, designers and campaign managers to strategize about campaign needs and creative considerations from start to finish. Oversee marketing projects for the copy team by managing all open campaigns and resources aligned to support these and other writing team needs, in cooperation with the customer communication writing team lead
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